We want you to have a great experience with Presence.
Our Return Policy is simple: 72 hours, no questions asked.
If you have changed your mind for any reason, you are able to receive a full refund for your voucher within 72 hours of your purchase. After 72 hours have gone by since your purchase, unfortunately we cannot offer a refund or exchange and all sales are final. Shipping costs are non-refundable.
Fortunately, your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it – even if the promotional value has expired.
Please note that it is your responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address.
To initiate your refund, please contact us at firstname.lastname@example.org and provide us with your name, order number, and reason for the return.
We are only able to process returns to the original purchaser using the original method of payment. After initiating your refund, please allow 3-7 days for processing.
If you still have not received your refund, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
If there is an issue or you are not satisfied, please reach out to us so we can work with you on your unique situation.
Still have questions? Please email us at firstname.lastname@example.org.