We are unable to ship internationally and only ship within the United States at this time.
You are responsible for the costs of shipping of the Voucher or any products. Cost and carrier are calculated at checkout.
If you have placed an order, please allow 3-7 days for processing before shipping. For immediate delivery, please chose the digital voucher option. Digital vouchers are sent electronically, via email. Be sure to check your inbox for details of your order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. By placing an order, you understand that it is your responsibility to enter the correct shipping address. We are unable to offer a replacement or a refund if sent to an incorrectly entered address.
Presence will not be held responsible for any delays, damages, or losses due to, but not limited to, natural disasters, acts of federal, state, or local government, fires, floods, strikes, lockouts, freight embargoes, and acts of God. Customers should pursue claims for lost and damaged packages through the shipping carrier.
If your Voucher says it has been delivered, but you do not have it, please email us at firstname.lastname@example.org for assistance.
Still have questions? Please email us at email@example.com.